As a volunteer at the DIY Library counter, you play a crucial role in providing assistance and support to DIY Library patrons. To ensure a positive and productive environment, we expect all volunteers to adhere to the following code of conduct:

1. Respect and Courtesy:

– Treat all DIY Library patrons, staff, and fellow volunteers with respect and courtesy. – Maintain a friendly and approachable demeanour when interacting with others – Listen actively and attentively to patrons’ needs, questions, and concerns.

2. Knowledge and Expertise:

– Strive to expand your knowledge about the DIY Library’s resources, services, and procedures. – Be familiar with the various tools, materials, and equipment available for DIY projects. – Stay updated on any changes or updates related to DIY Library offerings.

3. Confidentiality and Privacy:

– Respect the privacy and confidentiality of DIY Library patrons. – Do not disclose any personal or confidential information about patrons unless necessary for their safety or in compliance with legal requirements.

4. Safety and Maintenance:

– Follow all safety guidelines and procedures when using tools and equipment. – Report any safety concerns, maintenance issues, or damaged equipment to the appropriate DIY Library staff. – Encourage patrons to practice safe DIY techniques and offer guidance as needed.

5. Professionalism:

– Dress appropriately for your role as a volunteer at the DIY Library counter. – Be punctual and reliable, adhering to your agreed-upon volunteer schedule. – Maintain a professional and unbiased approach while assisting patrons, irrespective of their background or abilities.

6. Conflict Resolution:

– Handle conflicts or disagreements with patrons, staff, or fellow volunteers calmly and respectfully. – Seek guidance from DIY Library staff if the situation escalates or if you are unsure how to handle a particular issue. 7. Communication: – Clearly communicate instructions, suggestions, and guidelines to patrons in a concise and understandable manner. – Seek clarification when unsure about a patron’s needs or requests. – Report any significant interactions, incidents, or concerns to the appropriate DIY Library staff.

8. Personal Boundaries:

– Refrain from sharing personal contact information or engaging in personal relationships with DIY Library patrons. – Maintain appropriate boundaries and avoid making assumptions about patrons based on their appearance, beliefs, or backgrounds.

9. Continuous Improvement:

– Seek opportunities for personal growth and development in order to enhance your ability to assist patrons effectively. – Actively participate in training sessions or workshops provided by the DIY Library to improve your knowledge and skills.

10. Compliance with DIY Library Policies:

– Familiarize yourself with the DIY Library’s policies and procedures and ensure adherence to them at all times. – Seek clarification from DIY Library staff if you have any questions or concerns about a specific policy. By adhering to this code of conduct, you contribute to creating a welcoming and inclusive environment for all DIY Library patrons.