Volunteers Code of Conduct - Draft
As a volunteer at the DIY Library counter, you play a crucial role in providing assistance and support to DIY Library patrons. To ensure a positive and productive environment, we expect all volunteers to adhere to the following code of conduct:
- Respect and Courtesy:
– Treat all DIY Library patrons, staff, and fellow volunteers with respect and courtesy.
– Maintain a friendly and approachable demeanour when interacting with others
– Listen actively and attentively to patrons’ needs, questions, and concerns.
- Knowledge and Expertise:
– Strive to expand your knowledge about the DIY Library’s resources, services, and procedures.
– Be familiar with the various tools, materials, and equipment available for DIY projects.
– Stay updated on any changes or updates related to DIY Library offerings.
- Confidentiality and Privacy:
– Respect the privacy and confidentiality of DIY Library patrons.
– Do not disclose any personal or confidential information about patrons unless necessary for their safety or in compliance with legal requirements.
- Safety and Maintenance:
– Follow all safety guidelines and procedures when using tools and equipment.
– Report any safety concerns, maintenance issues, or damaged equipment to the appropriate DIY Library staff.
– Encourage patrons to practice safe DIY techniques and offer guidance as needed.
– Dress appropriately for your role as a volunteer at the DIY Library counter.
– Be punctual and reliable, adhering to your agreed-upon volunteer schedule.
– Maintain a professional and unbiased approach while assisting patrons, irrespective of their background or abilities.
- Conflict Resolution:
– Handle conflicts or disagreements with patrons, staff, or fellow volunteers calmly and respectfully.
– Seek guidance from DIY Library staff if the situation escalates or if you are unsure how to handle a particular issue.
– Clearly communicate instructions, suggestions, and guidelines to patrons in a concise and understandable manner.
– Seek clarification when unsure about a patron’s needs or requests.
– Report any significant interactions, incidents, or concerns to the appropriate DIY Library staff.
- Personal Boundaries:
– Refrain from sharing personal contact information or engaging in personal relationships with DIY Library patrons.
– Maintain appropriate boundaries and avoid making assumptions about patrons based on their appearance, beliefs, or backgrounds.
- Continuous Improvement:
– Seek opportunities for personal growth and development in order to enhance your ability to assist patrons effectively.
– Actively participate in training sessions or workshops provided by the DIY Library to improve your knowledge and skills.
- Compliance with DIY Library Policies:
– Familiarize yourself with the DIY Library’s policies and procedures and ensure adherence to them at all times.
– Seek clarification from DIY Library staff if you have any questions or concerns about a specific policy.
By adhering to this code of conduct, you contribute to creating a welcoming and inclusive environment for all DIY Library patrons. Thank you for your dedication and commitment to providing excellent service at the DIY-Library counter.