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Volunteers Code of Conduct - Draft

As a volunteer at the DIY Library counter, you play a crucial role in providing assistance and support to DIY Library patrons. To ensure a positive and productive environment, we expect all volunteers to adhere to the following code of conduct:
  1. Respect and Courtesy:
– Treat all DIY Library patrons, staff, and fellow volunteers with respect and courtesy. – Maintain a friendly and approachable demeanour when interacting with others – Listen actively and attentively to patrons’ needs, questions, and concerns.
  1. Knowledge and Expertise:
– Strive to expand your knowledge about the DIY Library’s resources, services, and procedures. – Be familiar with the various tools, materials, and equipment available for DIY projects. – Stay updated on any changes or updates related to DIY Library offerings.
  1. Confidentiality and Privacy:
– Respect the privacy and confidentiality of DIY Library patrons. – Do not disclose any personal or confidential information about patrons unless necessary for their safety or in compliance with legal requirements.
  1. Safety and Maintenance:
– Follow all safety guidelines and procedures when using tools and equipment. – Report any safety concerns, maintenance issues, or damaged equipment to the appropriate DIY Library staff. – Encourage patrons to practice safe DIY techniques and offer guidance as needed.
  1. Professionalism:
– Dress appropriately for your role as a volunteer at the DIY Library counter. – Be punctual and reliable, adhering to your agreed-upon volunteer schedule. – Maintain a professional and unbiased approach while assisting patrons, irrespective of their background or abilities.
  1. Conflict Resolution:
– Handle conflicts or disagreements with patrons, staff, or fellow volunteers calmly and respectfully. – Seek guidance from DIY Library staff if the situation escalates or if you are unsure how to handle a particular issue. 7. Communication: – Clearly communicate instructions, suggestions, and guidelines to patrons in a concise and understandable manner. – Seek clarification when unsure about a patron’s needs or requests. – Report any significant interactions, incidents, or concerns to the appropriate DIY Library staff.
  1. Personal Boundaries:
– Refrain from sharing personal contact information or engaging in personal relationships with DIY Library patrons. – Maintain appropriate boundaries and avoid making assumptions about patrons based on their appearance, beliefs, or backgrounds.
  1. Continuous Improvement:
– Seek opportunities for personal growth and development in order to enhance your ability to assist patrons effectively. – Actively participate in training sessions or workshops provided by the DIY Library to improve your knowledge and skills.
  1. Compliance with DIY Library Policies:
– Familiarize yourself with the DIY Library’s policies and procedures and ensure adherence to them at all times. – Seek clarification from DIY Library staff if you have any questions or concerns about a specific policy. By adhering to this code of conduct, you contribute to creating a welcoming and inclusive environment for all DIY Library patrons.

[If you wish to take the next step and have an informal interview or simply ask more questions, please email: admin@diy-library.org.uk.

Thank you for your interest.

Community Library for DIY