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Volunteers Code of Conduct - Draft

As a volunteer at the DIY Library counter, you play a crucial role in providing assistance and support to DIY Library patrons. To ensure a positive and productive environment, we expect all volunteers to adhere to the following code of conduct:

  1. Respect and Courtesy:

   – Treat all DIY Library patrons, staff, and fellow volunteers with respect and courtesy.
   – Maintain a friendly and approachable demeanour when interacting with others
   – Listen actively and attentively to patrons’ needs, questions, and concerns.

  1. Knowledge and Expertise:

   – Strive to expand your knowledge about the DIY Library’s resources, services, and procedures.
   – Be familiar with the various tools, materials, and equipment available for DIY projects.
   – Stay updated on any changes or updates related to DIY Library offerings.

  1. Confidentiality and Privacy:

   – Respect the privacy and confidentiality of DIY Library patrons.
   – Do not disclose any personal or confidential information about patrons unless necessary for their safety or in compliance with legal requirements.

  1. Safety and Maintenance:

   – Follow all safety guidelines and procedures when using tools and equipment.

   – Report any safety concerns, maintenance issues, or damaged equipment to the appropriate DIY Library staff.

   – Encourage patrons to practice safe DIY techniques and offer guidance as needed.

  1. Professionalism:

   – Dress appropriately for your role as a volunteer at the DIY Library counter.

   – Be punctual and reliable, adhering to your agreed-upon volunteer schedule.
   – Maintain a professional and unbiased approach while assisting patrons, irrespective of their background or abilities.

  1. Conflict Resolution:

   – Handle conflicts or disagreements with patrons, staff, or fellow volunteers calmly and respectfully.
   – Seek guidance from DIY Library staff if the situation escalates or if you are unsure how to handle a particular issue.
7. Communication:
   – Clearly communicate instructions, suggestions, and guidelines to patrons in a concise and understandable manner.
   – Seek clarification when unsure about a patron’s needs or requests.
   – Report any significant interactions, incidents, or concerns to the appropriate DIY Library staff.

  1. Personal Boundaries:

   – Refrain from sharing personal contact information or engaging in personal relationships with DIY Library patrons.
   – Maintain appropriate boundaries and avoid making assumptions about patrons based on their appearance, beliefs, or backgrounds.

  1. Continuous Improvement:

   – Seek opportunities for personal growth and development in order to enhance your ability to assist patrons effectively.
   – Actively participate in training sessions or workshops provided by the DIY Library to improve your knowledge and skills.

  1. Compliance with DIY Library Policies:

    – Familiarize yourself with the DIY Library’s policies and procedures and ensure adherence to them at all times.
    – Seek clarification from DIY Library staff if you have any questions or concerns about a specific policy.

By adhering to this code of conduct, you contribute to creating a welcoming and inclusive environment for all DIY Library patrons. Thank you for your dedication and commitment to providing excellent service at the DIY-Library counter.

    Community Library for DIY